my888 Frequently Asked Questions

my888 is a mobile-friendly platform, so you can play directly in your phone browser whether you're on Android or iOS — no separate app download needed. It works fully on Chrome, Safari, and Firefox, and all features including games, deposits, and withdrawals run smoothly in the browser.

Even if your connection drops, the game result is recorded on the game server. After you reconnect, you can check it in the "History" or "Game History" section. Any winnings are automatically credited to your account without loss. If you're unsure, contact the support team right away.

First, try clearing your browser cache. In Chrome, go to Settings → Privacy and security → Clear browsing data and delete cache and cookies. If it's still slow after that, try restarting your browser or switching between Wi-Fi and mobile data. If the problem continues, contact the support team and let them know your phone model and browser version.

You can use phones and tablets running Android 8.0 or higher, and iPhones or iPads running iOS 13 or higher. Desktop and laptop users can play smoothly on Chrome, Firefox, Edge, or Safari. Keeping your browser updated to the latest version gives the best experience.

Yes, you can. Open my888.mom in Chrome, tap the menu button (⋮), and select "Add to Home screen". On iPhone using Safari, tap the Share icon and choose "Add to Home Screen". Once added, you can open the site with one tap from your home screen, just like an app.

Most games on my888 count toward the wagering requirement, including slots, Shan Koe Mee, live casino, and card games. However, football betting does not count toward bonus wagering — you need to meet it through slots and casino games. Check the terms for full details.

After receiving the welcome bonus, you must meet the wagering requirement within the set time period. If the period ends and the wagering requirement has not been met, the remaining bonus funds will be removed. Once a bonus is activated, it's best to play through it as quickly as possible.

my888's welcome bonus is 150% on your first deposit, up to a maximum of 500,000 Ks. For example, if you deposit 20,000 Ks, you receive a 30,000 Ks bonus and can play with a total of 50,000 Ks. To withdraw bonus funds, you must wager the bonus amount × 20 (e.g. 30,000 × 20 = 600,000 Ks). The bonus is activated automatically when you make your deposit.

The welcome bonus can only be received once per account and applies only to the first deposit. It is not possible to claim the bonus repeatedly using the same phone, IP address, or payment method. If this policy is found to have been violated, the bonus and any related funds may be suspended.

In my888's 2D game, results are generated by the server at the end of each round. The results are completely random and cannot be predicted in advance — trusting signboards that display numbers or "insider tip" advisors only increases your risk of losing money. Play fairly.

Yes, all local games including 2D, 3D, and Shan Koe Mee can be played well through your phone browser. The display is responsive to mobile screen sizes, and the game buttons are made as large as possible so they're easy to tap with your fingers.

3D lottery results are also determined by a server-side random number generator, so just like 2D, outcomes cannot be predicted in advance. The possible numbers and combinations are more complex and prize rates can be higher, so set your own deposit limits and play responsibly.

Shan Koe Mee is one of the most popular traditional Myanmar card games. Each player receives 3 cards, and hands with a point total of 3, 6, or 9 are the highest. Players can draw extra cards and compare against the banker — the higher hand wins. On my888, you can play Shan Koe Mee live with a live dealer.

my888's withdrawal service is available 24 hours a day, 7 days a week. Whether it's late at night, a weekend, or a public holiday, you can request a withdrawal at any time and it will be processed within 1 hour. This service is available equally across all payment methods: KBZPay, Wave Money, AYA Pay, and CB Pay.

A "pending" status means your request has been received and is being reviewed. While processing normally takes within 1 hour, it may take longer in unusual situations (for example, a large amount or an account verification requirement). If it has been over 1 hour and your withdrawal still has not been processed, contact us via Live Chat with your request reference number.

Yes — withdrawals can only be sent to a KBZPay, Wave Money, AYA Pay, or CB Pay account that belongs to the player, and the name must match. Transfers to an unknown third party's wallet are not allowed. This policy is in place to prevent money laundering and to protect players' funds.

The minimum withdrawal amount at my888 is 20,000 Ks. If your balance is below this amount, keep playing until you reach 20,000 Ks before withdrawing. The minimum deposit is also 20,000 Ks and is the same across all payment methods.

To withdraw winnings earned from a bonus, you must fully meet the wagering requirement. For example, if you receive a 30,000 Ks bonus, you must complete bets totalling 30,000 Ks × 20 = 600,000 Ks before you can withdraw the remaining balance linked to that bonus. Once wagering is complete, any balance of 20,000 Ks or more can be withdrawn normally.

You can log in to your my888 account from any device using your username and password. Switching to a new phone will not affect the funds or game history in your account. For security, logging in from a new device may trigger a phone number OTP verification, so keep your registered phone number handy.

No. Each player is only allowed one account at my888. Opening two accounts under the same person (multi-accounting) is treated as bonus abuse and a policy violation, and can lead to account suspension and forfeiture of funds. If you cannot access your existing account, reset it and use that one.

On the login page, click the "Forgot your password?" link and set a new password using your registered phone number, username, and OTP. If you have also forgotten your phone number, contact our support team via Live Chat, and they will help you regain access after an identity verification check.

A username can contain letters, numbers, and underscores (_) and must be between 6 and 20 characters. Spaces and special characters are not allowed. A password must contain letters (both uppercase and lowercase) and numbers, and must be at least 8 characters long. Do not use your own name as your password — use a random combination that has nothing to do with your personal details.

Only adults aged 21 and above are allowed to open an account and play at my888. If an underage user is found to have opened an account and deposited funds, the account will be closed immediately and the funds will not be refunded. This policy is in place to protect responsible gaming.